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Terms & Conditions

Please read these terms and conditions carefully. By using this website or replying to your email-confirmation you agree to be bound by the terms and conditions below. These terms and conditions are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to this website. If you do not agree with these terms and conditions, please do not confirm your booking.

1. Quotes over the telephone

All calls may be monitored and recorded for training purposes and call centre representatives supervision.

 2. Correspondence between LCMI Cleaning Services and clients

All the correspondence after the confirmation of the quote is done via emails ONLY between the customers, our company and third parties related to the customer. Other correspondence will not be considered reliable and it is outside our Terms and Conditions and we are not liable for infringement of the above.

3. Pricing

3.1. To set the quote price for you, we will ask you for your post code which is also your reference (code key to our system) and without your post code we cannot give you a price;

3.2. To give a fair price and to avoid misunderstandings, we need some information for the property such as: Flat or house, how many bedrooms are there, bedroom sizes, how many bathrooms, is it furnished or unfurnished, etc.

3.3. Prices displayed are based on average room sizes. Larger room sizes may be subject to slightly increased costs, which will be agreed upon on-site;

3.4. Our standard price is set per hour and for other services such as carpet cleaning or ironing it is based on what will be cleaned not set per hour. In situations where it is not clear what will be cleaned and price cannot be given over telephone or email the price will be set per hour.

3.5. If the customer’s premises are within a Congestion Charge Zone, a fee will occur and will be added to the quote’s total price.

3.6. Information on the condition of the property which has to be cleaned is given by the client over phone or email and on this basis we determine the price. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change or upon inspection of the property by our Subcontractors on the day. All prices supplied are subject to inspection on arrival.

3.7. Our response to emergencies will incur a one-time fee, ranging from £20 to £120 depending on the severity of the situation. This fee will be added to the price for the service requested.

3.8. We can come to the premises and give you a no obligation Quote but minimum call out charge has to be paid which varies for each area.

 There is a minimum call out charge for each area. The items that you have requested might worth less than the minimum charge as a value so if you have any additional items you also may include them and they might be covered for the same price. If the price goes above the minimum call out charge out operators will notify you immediately.

4. Other things that affect the price

4.1. Customers should be at the site on time in order to let the Subcontractors in: if not, additional charges will be applied (for each Subcontractor £20 per hour), to account for the negative effect that these disruptions and delays may have to customers with jobs scheduled for that day and that may inflict on our reputation.

4.2. Customers should be aware that the completion of any additional services they require on the very same day of the already booked service will depend on LCMI Cleaning Services current availability for the rest of the day in question.

4.3. Customers are advised to tidy up all areas scheduled to be cleaned, as scattered personal belongings might delay the completion of the cleaning service. It is the responsibility of the customer to arrange parking for our vehicle during the time spent at the customer’s premises.

4.4. Pet urine treatment, soil filtration, dark edge scrubbing, bleach spots, and red dye stains may require additional charges.

4.5. Moving heavy furniture like beds, dressers, china cabinets, sofas, etc, may involve an added charge. Our Subcontractors are happy to move light furniture (furniture that a single technician can move comfortably) like chairs, coffee tables, etc.

5. Special Offer Conditions

5.1. Our special offers cannot be combined with other offers or discounts

5.2. Special offers do not apply for minimum charges.

6. Quote

6.1. Once the price is confirmed we will need the customer’s email to forward a written quote confirmation for all items agreed.

6.2. In the attached quote there will be a quote number which will be your reference for future correspondence, full address of the property which will be cleaned, day and time of cleaning and all the details for the cleaning itself.

6.3. The client has to make him / herself familiar with everything in the quote and if there is something missed or extra to notify us ASAP either by email or telephone so we can amend the quote.

6.4. If the customer has agreed with everything in the quote he / she must make him / herself familiar with our Terms & Conditions, Private statement and Task List.

6.5. Customer should send an email to: info(AT)lcmicleaning.com that he/she agrees with our: Terms & Conditions, Private statement and Task List. Only then the service is confirmed.

6.6. Every change of the items included in the quote will change the total price of the quote (See arc. 9.6.).

7. Booking

7.1. Booking confirmation is done only with an email sent to your email address and reply from your side to info(AT)lcmicleaning.com and in the same time confirming our: Terms & Conditions, Private statement and Task List;

7.2. If the customer has no email address or has no access to email, confirmation of booking will be accepted when customers pay a minimum 50% deposit or 100% if preferred;

7.3. LCMI Cleaning Services reserve the right to amend the initial quotation, in case the customer gives incorrect information about the premises they want cleaned. Should our Subcontractors spot such a discrepancy in advance of commencing work, they will discuss it with the customer. In such case the customer has the option to accept the new conditions or cancel the order, the latter entailing a cancellation fee (See the sec. 8. Cancellation). There is a £15 charge, should LCMI Cleaning Services  Subcontractors be required to collect keys from premises different than those where work is to be carried out.

8. Cancellation

8.1. Customers may cancel the scheduled cleaning job no later than 48 hours prior to the agreed start time. The customer agrees to pay 50% of the price quoted as a cancellation fee along with the congestion charge, parking fee or ferry fee already paid, if the customer cancels the date/time less than 48 hours prior to the scheduled appointment.

8.2. If the customer wants to change the scheduled appointment less than 48 hours prior to the agreed start time, they agree to pay 20% extra on the price quoted  along with the congestion charge, parking fee or ferry fee already paid;

8.3. If keys are provided, they must open the lock without any special efforts or skills. If the lock is unusual or difficult to open, please instruct LCMI Cleaning Services  via email about the best method of unlocking the premising. The customer shall be required to pay a cancellation fee of 50% extra of the price quoted in the event of a lock-out caused by our Subcontractors being turned away; no one home to let them in; a problem with the customer’s keys; or a problems with the electricity/water in the customer’s premises.

8.4. In a situation where the cleaning has began and subcontractors have to leave the premises for any reason (going to the shop or car) and they cannot access the premises after (due to a locked door for example) and the customer has had not given special instructions related to that via email, we cannot be held responsible for not completing the scheduled work. If the customer cannot reach the premises within two hours since he/she has been informed (via email and telephone) about the situation by our Terms and Conditions we have the right to cancel the work and take the deposit paid as compensation. If the customer reaches the premises within two hours additional charges will apply (for each our Subcontractor £20 per hour).

8.5. If an initial deposit has been paid to LCMI Cleaning Services, then the customer agrees that the deposited funds may be used to cover the cancellation fee. In situations where the customer has confirmed the booking and has paid the deposit but then a cancellation is required (48hrs before the service date), LCMI Cleaning Services will refund the deposit within 10 working days but will keep 10% of the amount due to merchant charges. The charge of 10% of the deposit amount will take place in all other deposit refund’s no matter what the reason for the refund is;

8.6. In regards to how long the scheduled work will take the subcontractors will decide how many people the team will consist of. In situations where the customer has confirmed the quote sent via email and there are less items to be cleaned when Subcontractors arrive at the premises no refund or discount will be made of the total price.

9. Payment

9.1. After 30th April 2014 we are no longer going to accept cheques as type of payment!

9.2. Payment of 50% deposit from the total amount is required when you have made your booking. The rest of the payment should be made in cash to the Subcontractors after the service. If you want to pay your remaining balance with card again 6% charge will be added on the top of remaining amount;

The deposit or full amount must be paid by debit/credit card or bank transfer, PayPal email: accounts(AT)lcmicleaning.com (6% charge): the service amount should be in LCMI Cleaning Services bank account at least 48hrs before the day of the booking. Please leave enough time for money to be cleared if you are going to pay by bank transfer or PayPal (PayPal email: accounts(AT)lcmicleaning.com).

If the money is not in the account by the stated period (See the sec. 8. Cancellation). For each payment you should put your name and address as reference. PayPal Payments (PayPal email: accounts(AT)lcmicleaning.com): the service amount should be in LCMI Cleaning Services bank account at least 48hrs before the day of the booking. Please note that PayPal payments take 5 working days to be cleared. If the money is not in the account by the stated period (See the sec. 8. Cancellation). For each payment you should put your name and address as reference.

9.3. All outstanding balances for cleaning services carried out are payable by cash (free of charge) or card (6% charge) immediately after the service.

9.4. Invoices (for business customers only): Our office sends an invoice, payable within 5 days of the invoice date.

9.5. For the cleaning services, after a LCMI Cleaning Services invoice has been issued, the customer authorizes LCMI Cleaning Services to charge any outstanding amount owed to LCMI Cleaning Services regarding the cleaning service provided, parking fees (if applicable), and up to the total amount of the booked services from the card details which the customer has provided LCMI Cleaning Services with.

9.6. LCMI Cleaning Services grants their customers a 5-day period, counting from the date on which the LCMI Cleaning Services invoice was issued. However, should the payment not be received by LCMI Cleaning Services on the 5th day of the invoice date, on the 6th day LCMI Cleaning Services will automatically withdraw the amount owed from the debit/credit card details used in the deposit process with additional charge of £35.00 without customer’s permission. If no card details are held, £50.00 charge will be added and new invoice will be send;

9.7. If the customer cannot pay the outstanding balance in cash after the completion of the work as it has been agreed or cannot be contacted regards to the payment, LCMI Cleaning Services reserves the right to withdraw the remaining balance from the card which was used for deposit payment without customer’s permission.

10. Non-payment

10.1. LCMI Cleaning Services will collect any outstanding money owed to them. Should LCMI Cleaning Services be required to refer the matter to a debt collecting agency or a county court to secure payment, the customers agrees to pay any debt collecting agency fees, court fees, legal cost, or interest which incurred as a result of the non-payment of their outstanding bill. Debt collection agency fees, legal costs or court fees will be added to the customer’s outstanding bill, should LCMI Cleaning Services be forced to take this course of action.

11. After Cancellation of cleaning service

11.1. When entering into a service agreement with LCMI Cleaning Services, our customers, be they private individuals or companies, agree that after the termination of the cleaning service, they will not hire or use any domestic and commercial services provided by a present or past cleaner introduced to them by LCMI Cleaning Services. If our customers do wish to hire or use the domestic services provided by such a cleaner, then they must pay a referral fee of £1,000.

12. Guarantees and Claims

12.1. LCMI Cleaning Services has a contract with Subcontractors who has public(up to £1,000,000) and employer’s(up to £10,000,000) liability insurance, which covers any accidental damage caused by an Subcontractors, treatment risk and fidelity cover (theft). These contracts altogether with a copy of insurances are kept with LCMI Cleaning Services and can be present to customers under request. There is a £50.00 excess on any claim.

12.2. The customer accepts and understands that poor service, breakage, damage or theft must be reported within 24 hours from our service date. Failure to do so will entitle the customer to no compensation; Photographic evidences of all areas (included in the quote only) of poor service are required to be sent via email as a prove. Pictures must be clear and showing the date when they were taken (no later than 24 hours of the service).

12.3. In situations outside the above Terms & Conditions (i.e. a late notification of omissions; negligent work by any of our Subcontractors; moving in or out of the premises in question; or holding of an event at these premises), LCMI Cleaning Services does not carry any responsibility.

12.4. If the customer has scheduled an inventory check, then it must be scheduled to commence no later than 48 hours after the cleaning job has been completed.

12.5. Any claim must not be used upon new replacement value but upon the current value of the article concerned at the time of work taking place, taking into account wear and tear.

12.6. Please note that when replacing a damaged item with a new one you will be still liable to pay the full amount for the service previously made.

12.7. If the customer is not completely satisfied with a cleaning job, LCMI Cleaning Services reserves the right to send Subcontractors to re-clean any areas and items to customer’s satisfaction free of charge but no refunds will be made due to the nature of the service. Please note that no re-do will be offered unless the full payment for the service is received. Due to a payments less than 100% from the quoted price, LCMI Cleaning Services and Subcontractors cannot be held responsible for poor services and have a right to reject customer’s complaints.

12.8. All fragile and highly breakable items must be secured or removed.

12.9. Clients must be aware that items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.

12.10. Key replacement/locksmith fees are paid only if keys are lost by our Subcontractors.

13. Our Subcontractors is not responsible for Lcmicleaning.com  an intermediary between customers and the subcontractors with which we have a contract for execution of an order with relevant quote number. All subcontractors have liability insurance and if situation rises in the premises being cleaned, we would provide the insurance information to our customers, so they can claim the money for eventual damage or loss. The customer should agree that all claims for damage, loss or etc., should be addressed to the respective subcontractor and we as a remedy between the subcontractor and the customer don’t carry any liability for any damages, moral or material; 

13.1. Delay of a cleaning visit due to traffic congestion;

13.2. Hot water, power stoppage, drain / pipe blockage;

13.3. Third party (different from the customer’s authorized representative) entering or present at the customer’s premises during the cleaning process;

13.4. Wear or discoloring of fabric becoming more visible once dirt has been removed;

13.5. Failing to remove old / permanent stains that cannot be removed using standard cleaning or carpet cleaning methods;

13.6. Existing damage or spillage that cannot be cleaned / removed completely;

13.7. Any damages caused by the client’s own initiative to clean the carpet;

13.8. Stains can not be guaranteed to be removed;

13.9. Our Subcontractors are not responsible for shifting around large or heavy furniture and technical equipment. Our Subcontractors may only assist customers in shifting such furniture around and customers are fully responsible for any damages to the said furniture. Should this result in keeping our Subcontractors busy for longer hours than initially scheduled, additional charges will apply;

13.10. LCMI Cleaning Services and our Subcontractors do not carry responsibility for hidden stains or defects that may become visible after a carpet has been cleaned (e.g. an invisible stain on the floor beneath the carpet, which has seeped to the surface through the backing of the carpet after the carpet has been cleaned, or the disfiguring of an old carpet, whose glue that held it to the floor has turned brittle with time, and has got broken at the time of cleaning, etc.);

13.11. Under our Terms & Conditions, we do not carry responsibility for the products left in your fridge/freezer or if we cannot clean it as it was not defrosted and the consequences of that!;

13.12. Accidental damages worth £50.00 or less – any accidental damages caused by our Subcontractors, if the customer has an unpaid balance owed to LCMI Cleaning Services;

13.13. Redo can be done not later than 10 days after the initial cleaning. (The complaint should have come not longer than 24 hours after the cleaning). The same team of cleaners will be sent for re-do No refunds will be made. After 3 days of the cleaning date we will accept that the initial cleaning was satisfactory and the client has no claims regarding the quality of the cleaning, has no intention of any other claims towards us or the Subcontractors; NOTE: for occupied properties cleaning ONLY: customer should report a poor service no later than 24hrs after the service and a re-do will take place no later than 48hrs after the complaint;

13.14. When a complain has been made and redo has been scheduled, if the Subcontractors find that after the cleaning a party has been thrown or there have been construction work going on, or anything that could affect the result of the initial cleaning, we no longer carry responsibility to redo the cleaning and we will claim compensation from the respective client through e-mail.

14.1. By ordering LCMI Cleaning Services service the customer agrees to be bound by LCMI Cleaning Services’s terms and conditions. All prices are subject to an inspection of the customer’s property or a detailed quotation accepted from the customer, which shall remain valid for a period of 15 days;

14.2. These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom;

14.3. LCMI Cleaning Services reserve the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check this website for updates.

Should you need reliable UK cleaning agency, please do not hesitate to contact us using our free number: 01495785353, 24/7.